Privacy
Policy.

RVR Super Speciality Centre Private Limited ("RVR", "we", "us", "our") is committed to protecting the privacy and confidentiality of all individuals who interact with our services, visit our facility, or use our website at rvrhealthcare.in. This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights in relation to that information.

By visiting our website, booking an appointment, or receiving care at RVR, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Personal identification: Name, date of birth, gender, address, phone number, and email address provided during registration or appointment booking.
• Health and medical information: Medical history, diagnoses, treatment details, prescriptions, lab reports, and clinical notes generated during your care at RVR.
• Contact form submissions: Messages, department queries, and appointment requests submitted through our website contact form.
• Website usage data: Pages visited, time spent, browser type, device type, and IP address collected automatically via standard web analytics tools.
• WhatsApp and phone communications: Appointment requests and queries submitted via WhatsApp or our phone lines.
• Payment details: Billing information processed during consultation or treatment. We do not store full card or bank details.

2. How We Use Your Information

Your information is used solely for the following purposes:

• To register you as a patient and manage your appointments.
• To provide, coordinate, and document medical care and treatment.
• To share relevant health information with treating specialists within RVR for continuity of care.
• To send appointment reminders, health updates, and follow-up communications.
• To process billing, insurance claims, and related financial transactions.
• To improve our services, website, and patient experience.
• To comply with applicable laws, regulations, and legal obligations.

We do not use your health or personal data for marketing or commercial profiling without your explicit consent.

3. Sharing of Information

We do not sell, rent, or trade your personal or medical information to third parties. Information may be shared only in the following limited circumstances:

• Within RVR: Between treating doctors, clinical staff, and administrative personnel involved in your care.
• Referral and diagnostic partners: With laboratories or specialist hospitals when required for your treatment, subject to your consent.
• Legal compliance: When required by law, court order, or government authority under applicable Indian legislation.
• Emergency situations: With emergency services or family members in life-threatening circumstances where consent cannot be obtained.
• Service providers: With trusted technology vendors supporting our operations under strict confidentiality obligations.

4. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Our hospital management system and patient records are access-controlled and handled only by authorised personnel.

If you believe your information may have been compromised, please contact us immediately at info@rvrhealthcare.in.

5. Medical Records and Retention

Patient medical records are retained in accordance with applicable Indian healthcare regulations. You have the right to request access to your own medical records by writing to our front desk or emailing info@rvrhealthcare.in.

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience. We may use third-party analytics services to collect aggregated, anonymised data about website traffic. This data does not identify individual users. You can disable cookies through your browser settings.

7. Your Rights

• The right to access information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to withdraw consent for non-essential communications at any time.
• The right to request deletion of personal data where no longer required, subject to legal and clinical obligations.

To exercise any of these rights, contact us at info@rvrhealthcare.in.

8. Children's Privacy

Where a patient is a minor, information is collected and managed with the knowledge and consent of a parent or legal guardian, in accordance with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

RVR Super Speciality Centre Private Limited
2nd Floor, Landmark Ayush, Mother Theresa Road, Falnir, Mangaluru, Karnataka — 575001
Email: info@rvrhealthcare.in  |  Phone: 0824 2005000